1. A nationally known organizational researcher has suggested the following: “All firms must have a few specialized individuals that know about marketing or accounting, or production; but, almost everyone in the firm will benefit by knowing about organizational behavior.” Do you agree with this statement? Or not?
As a twenty year veteran of the workforce, it is obvious to me that the study of organizational behavior can benefit everyone working in an organization. As our textbook notes on page six, organizations have a need for many, but not all, specialized disciplines such as marketing and accounting. Organizational behavior, on the other hand, affects every organization. Understanding how groups working together behave can be beneficial in both professional and personal life.
2. As a Professor of Organizational Behavior, I can say with confidence that the themes in our text, the theory of our research, etc., have contributed to a ‘blurring of the lines’ that at one time distinguish managers from employees. Do you agree or not? When we go into McDonald’s for a sandwich, are we observing workers or managers? How have the roles of managers and workers been blurred in your work experience OR if your work experience suggests that the roles have remained very distinct—how?
There are many aspects of the traditional manager role that have not changed much over time. For example, setting work schedules or creating deadlines is a task often left to managers. That being said, many of the lines between manager and worker are being blurred. For example, mentoring is a traditional responsibility of managers. However, in the current environment, it is common for senior workers who have gained an expertise in a skill or knowledge area to mentor more junior workers in that expertise. Additionally, many workers are now empowered to make immediate decisions rather than escalating to a manager. The textbook includes such a case relating to phone operators at American Express and their ability to customize conversations to best suit the conditions of the call.
3. I want you to describe your background, academic interest, work experience etc. to the rest of us in our class. For a framework for this description, go to the section of Chapter 1 identified as: Anchors of Organizational Behavior Knowledge, with specific reference to the section describing—Multiple Levels of Analysis Anchor in Exhibit 1.5. Re-read what our text means by Individual, Group, and Organization levels of analysis. After reading, develop your description by using Individual, Group and Organization levels. For example, you might select biographical characteristics (from the Individual level) to describe yourself; if so, you would share with us information that is commonly requested on a job application form. From the Group level, you might describe the types of work teams/groups you have experienced, etc.
Individual – My name is Scott Hebert. I am an MBA candidate in the Accelerated Online Program at UNT, although I live in Austin rather than Denton. I have over 18 years of experience in the information technology field with more than half of that spent in some form of management. For the last three years, I have worked remotely for a company located in Sydney, Australia.
Group – Most of my work experience has been with small companies. It has not been uncommon for me to report directly to a member of the C-suite. In fact, despite working exclusively in technology, I have even reported directly to a CFO before. The small teams I’ve been associated with have usually granted an unusual amount of leeway to technologists regarding customer satisfaction. Most of these companies have relied on system and network administrators to “do what’s right” for customers.
Organizational – An interesting quirk in my work experience is that for 8 of the last 10 years, I have worked for companies that were remote to my location. During that time, the organizations I have worked for have not had any influence on or been influenced by my environment. In fact, the company I currently work for is on the other side the of the world. While I am working, all of the company’s employees and customers are asleep except for those that work on my team.